At Zupetix, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain products such as personal care items, intimate goods, or perishable products may not be eligible for return due to hygiene or safety reasons.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable (unless the item is faulty or incorrect).

3. Exchanges

• We only replace items if they are defective, damaged, or delivered incorrectly.

• If you need an exchange, please contact us at support@zupetix.co.uk with your order details.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping service to ensure your return is received.

5. Contact Us

For any questions or to initiate a return, please contact us:
📧 support@zupetix.co.uk
📞 +44 7950 140169